A sewage backup isn't a job for a mop and bucket. Our Sewage Cleanup crews arrive in full PPE, classify the contamination, and follow IICRC S500 blackwater protocols from the first step.
Call +1-844-833-1325 Now
The decision to remove a material rather than dry it in place isn't a cost-cutting call on a sewage job — it's a safety standard, since porous materials that contact blackwater can't be fully sanitized no matter how long you dry them.
We'd rather explain the sewage cleanup process in plain terms upfront than have you find out the hard way what a shortcut costs later.
We built this list around what typically goes wrong when sewage cleanup gets handled by a generalist rather than a specialist.
None of these standards are unique to us in theory, but they're worth confirming before you let anyone start sewage cleanup work on your property.
S500 protocol governs PPE, containment, and disposal on every Category 3 call we handle.
Technicians suit up in full protective gear before entering a contaminated area.
Disposal documentation is provided as part of the job record.
We treat contamination calls with urgency, since delay increases exposure risk.
We don't treat sewage cleanup as a single generic task — each part of the process below gets its own specific approach.
Water gets classified as Category 3 blackwater on arrival, which sets the entire response protocol.
We extract with full PPE and controlled disposal of extracted contaminated water.
Porous materials can't be fully sanitized after blackwater contact, which is a safety call, not a cost-cutting one.
Every surface that had contact with contaminated water gets disinfected with hospital-grade antimicrobial treatment.
We address the contamination causing the odor rather than just deploying an air freshener.
We verify the space meets a safe standard before calling the job complete.
This is the same sequence every sewage cleanup job follows, regardless of size.
A real person answers, asks a few fast questions, and routes the nearest available crew.
Crews staged locally get to your address quickly, equipment already loaded for Sewage Cleanup work.
You approve the number before equipment turns on — no surprise invoice after the fact.
Work continues until the job meets our documented completion standard, verified before we call it done.
"They didn't rush the disinfection step even though it clearly slowed the job down."
Andre P., Ben Lomond"Professional and thorough despite how unpleasant the situation was."
Naomi F., Ben Lomond"They handled the contamination classification and disposal documentation for our insurance claim without us having to ask."
Katrina L., Ben Lomond"Our crawl space took a sewage backup and they treated it with the same containment protocol as a finished room."
Preston G., Ben Lomond"Disposal documentation came through clean and organized for our property records."
Victor N., Ben Lomond"Full PPE and proper containment meant we could reopen the rest of the dining room the same evening."
Grace T., Ben LomondIf your question about sewage cleanup isn't covered here, call +1-844-833-1325 and we'll walk you through it directly.
Aqua Guard Water Damage dispatches sewage cleanup crews throughout Ben Lomond and the surrounding zip codes, including 95005 95018.
Coverage extends past the immediate area, so an outlying Ben Lomond address isn't treated as a lower priority for sewage cleanup.
